Privacy policy

Rafter respects your privacy. This policy explains what we collect when you join our waitlist, why, and how we look after it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

When you join the waitlist, we collect:

• your email address
• your name, if you give it
• whether you're an owner, builder, certifier or other professional
• where you're up to with your project
• your postcode, if you give it
• that you agreed to be contacted, and when you signed up

If you create a Rafter account, we also collect:

• your email address, used to sign you in
• your name and, if you add it, your mobile number
• if you sign in with Google: your name and email address from your Google account (we don't get your Google password or access to anything else)

If you use Rafter for a project, we also store what you and your team add to it:

• the project's name and address, and the people you add to its directory
• its roadmap, inspections, selections and defects
• photos and documents you or your team upload, such as photos of defects, plans and certificates. They are private: only the people on your project who are allowed to see that item can view them, through links that expire after an hour.
• comments people leave on items
• the payment records you enter: the contract price, payment schedule, claims, variations, allowances, and council fees and bonds. We only keep track of them; we never move money or ask for bank details.
• where your Occupation Certificate and insurance are up to: dates, the certificates you've collected, and any note you add about your insurer (for example who you spoke to)
• your ideas board: the photos, links, notes and tags you save, and each owner's reactions. Ideas are seen only by the project's owners unless an owner shares one. When you save a link, our server visits that page once to read its title and preview picture. The preview picture is then loaded from the website it came from, like any picture on the web, so that website can see your internet address when it loads (we don't tell it which page it was shown on).

An owner can also send one item (for example a defect) to someone who doesn't have an account, using a private link. That person sees only that item, their name as it appears in the project's directory, and anything they add (comments, photos, results). Links expire, and owners can turn them off at any time.

If you send us a message through our contact form, we keep your name, email address, what it's about and your message, and, if you were signed in, which account sent it.

We use a small cookie to keep you signed in. We don't collect payment details, and we don't use advertising trackers on this site.

Why we collect it

• to email you about the waitlist, our progress and early access to Rafter
• to run your account: signing you in and showing your name to people you choose to work with
• to reply to messages you send us
• to understand who is interested and where, so we build the right thing

We won't use your information for anything else without asking you first.

Where it's stored

Your information and photos are stored by Supabase in Sydney, Australia. Our website is hosted by Railway, whose servers are in Singapore, so your details pass through Singapore when you submit the form. Our providers handle the information only to provide their services to us.

Who we share it with

We don't sell, rent or trade your personal information. We only share it with the service providers who help us run Rafter (such as our hosting and email providers), or where the law requires it.

Your choices

• You can unsubscribe from our emails at any time.
• You can update your name and mobile number at any time on your profile page.
• You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, including your whole account.

To do any of these, or if you have a question or complaint about privacy, send us a message or email us at hello@getrafter.app. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Changes to this policy

We'll update this policy as Rafter grows, for example when email reminders are added. The date at the top shows when it last changed.